The Third Side: Additional Resources for Arbiters

Additional Resources for Arbiters

Longer Case Studies of Arbiters and other Third Siders in Action

A number of case studies have been developed to exhibit:

  1. How the third side gets mobilized and becomes active; and
  2. What the most significant barriers to the third side's emergence are, and why these have proven so difficult to overcome.

These case studies are excellent resources for teachers, study groups, or others interested in the role of the arbiter (and other third-sider roles) in actual conflict situations.

Internet Resources

  • Global Arbitration Mediation Association, Inc. - GAMA's Arbitration.com and Mediation.com e-Directories of alternative dispute resolution (ADR) professionals are designed to help disputants find mediators and arbitrators appropriate for resolving their conflicts, by permitting searches of the database by number of years of ADR experience, education, credentials, subject matter expertise, associations, geographic location, video conferencing capability, and hourly rate.
  • National Arbitration Forum - The Forum provides dispute resolution services for other organizations, like the Internet Corporation for Assigned Names and Numbers (ICANN), pursuant to their rules.
  • American Arbitration Association - AAA is a membership organization of arbitrators and mediators who specialize in many areas, including employment, construction, health care, labor management, and consumer issues.
  • National Academy of Arbiters - The NAA is a non-profit professional association that was formed to establish and foster the highest standards of integrity, competence, honor, and character among those engaged in the arbitration of labor management and employment disputes on a professional basis.
  • International Arbitration Database - This database provides several different websites for information about dispute resolution. This site also provides listings of arbiters for people who need their services.
  • Directory of Arbitration Websites - This directory was compiled for the Yearbook on Commercial Arbitration, and therefore is limited to arbitration sites. Other forms of ADR are included only to the extent that they also cover arbitration.

Print Resources

  • Elkouri, F., E. Elkouri (1997). How Arbitration Works, Fifth Edition. BNA Books. - This book is highly regarded as a resource for those involved in labor-management arbitration and related legal issues.
  • Goldberg, S., F. Sander, and N. Rogers (1992). Dispute Resolution: Negotiation, Mediation, and Other Processes, Second Edition. Boston: Little Brown. - Intended as a basic course on dispute resolution, this book gives an overview of all ADR processes. It provides a detailed study on negotiation, mediation, and adjudication (including arbitration), med-arb, mini-trial, and then applies them to family, community, intra-institutional, consumer, environmental, intergovernmental, and international disputes.
  • Goodman, A. (1993). Basic Skills for the New Arbitrator. Solomon Publications. - This work provides a detailed overview of arbitration and guides the arbitrator through the process by answering numerous frequently asked questions.
  • Ury, William (2000). The Third Side: Why We Fight and How We Can Stop. New York: Penguin. - This is the book that first described the concept of the "third side" and explained the arbiter role in that context.

For More Information


Much of the material on this user guide is drawn from www.thirdside.org. Thanks to William Ury and Joshua Weiss for giving us permission to republish their material here.