Professor of Management and Human Resources at Ohio State University
Interviewed by Julian Portilla, 2003
This rough transcript provides a text alternative to audio. We apologize for occasional errors and unintelligible sections (which are marked with ???).
The last thing that I would say is that I think there is another kind of trust which is less rooted in transactions and much more rooted in the degree to which you and I see each other as sharing the same fate, the same identity, the same common goals, the same vision, the same purpose in life that our value systems are congruent. I just know right away that you and I are in alignment. It is not contractual or transactional. It is a real identification base of trust. We are trying to understand how that works.