Nancy Ferrell explains how empathy is necessary for successful relationships and successful mediation.
Nancy Ferrell explain why it is so important that each side sees the legitimacy, at least, of the others' interests.
Mediator Richard Salem usually tried to get people together to talk, but they sometimes were not ready to do so.
Silke Hansen describes how she measures the level of community support before she decides to intervene in a dispute.
CRS mediatorSilke Hansen explains the "two taproot" or "two fuse" theory of conflict escalation.