Nancy Ferrell

Former CRS Mediator, Dallas Office; Private Mediator and Trainer

Interviewed by Julian Portilla, 2003

This rough transcript provides a text alternative to audio. We apologize for occasional errors and unintelligible sections (which are marked with ???).

My feeling is that the standard psychology is, if you differ with me, one of us is wrong, and it's not me, so I've got to either dismiss you, convince you of my perspective, or move away from you. As a general culture we haven't taught people to say, "Help me understand who you are. Let me help you understand who I am and let's see if we can value that, rather than devalue it." So differences have been devalued. If I differ with you then in order for me to feel okay still about myself I've got to devalue you or convince you I'm right, one or the other.