S.Y. Bowland discusses mediating conflicts when one party defines the problem as racial; the other does not.
Sarah Cobb describes the importance of framing values clearly in one's narratives.
Silke Hansen talks about helping parties find an acceptable way to reframe their problem.
Sarah Cobb describes her goals as an intervenor as helping people reframe their narratives.
Roy Lewicki considers whether facilitators should pursue resolution when the situation is not ripe.
Dennis Sandole talks about the importance of understanding the paradigms of the people involved in the conflict.
CRS mediator Silke Hansen describes how she helps parties
reframe their demands to ones that are not only attainable, but also will
likely yield better outcomes for them over the long term.
Civil rights mediator Dick Salem explains how you help disputants devise an acheivable agenda.
Nancy Ferrell talks about the difference between "power over" and "power with," and discusses how a transition can be made from the former to the latter during mediation.
Silke Hansen suggests a useful extension of the common "girls with the orange" metaphor for interest-based bargaining.
Nancy Ferrell describes how she coaches all the parties so they can participate effectively in the mediation process.
Nancy Ferrellexplains how she coaches both sides to explain their issues in a way they are heard and understood.
Stephen Thom tells an interesting story about the repatriation of Native American remains. Surprisingly, agreement was reached when the whites, who had been accommodating, refused (at the Native Americans' request) to negotiate
We used to wonder where war lived, what it was that made it so vile. And now we realize that we know where it lives, that it is inside ourselves.
- Albert Camus
The trouble of half-truths is the other half.
- Kenneth Boulding
The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.
- Martin Luther King, Jr.
Courage is what it takes to stand up and speak. Courage is also what it takes to sit down and listen.
- Winston Churchill
Who controls the past controls the future. Who controls the present controls the past.
- George Orwell
Violence just hurts those who are already hurt...Instead of exposing the brutality of the oppressor, it justifies it.
- Cesar Chavez
The cause of violence is not ignorance. It is self-interest. ... Only reverence can restrain violence -- reverence for human life and the environment.
- William Sloan Coffin, Jr.
Anger is an acid that can do more harm to the vessel in which it stands than to anything on which it is poured.
Education is the most powerful weapon which you can use to change the world.
- Nelson Mandela
I expect to pass through this world but once, therefore any good that I can do, or any kindness that I can show to any fellow creature, let me do it now; let me not defer it or neglect it, for I shall not come this way again.
- Stephen Grellett
Character cannot be developed in ease and quiet. Only through experiences of trial and suffering can the soul be strengthened, vision cleared, ambition inspired and success achieved.
- Helen Keller
There are only two families in the world, as my grandmother used to say: the haves and the have-nots
- Sancho Panza
As long as you keep a person down, some part of you has to be down there to hold him down, so it means you cannot soar as you otherwise might.
- Marian Anderson
A crisis is a turning point.
- Anne Lindthorst
In the absence of justice, what is sovereignty but organized robbery?