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Culture and Conflict |
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 | Leo Cardenas talks about how to "work the ethnicity out of" a conflict situation, so that more immediate issues can be addressed. |
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| Civil rights mediator Silke Hansen describes how she builds trust with minority groups even though she is white. |
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| Silke Hansen discusses the importance of looking past racial overtones, and focusing on the real issues of a particular conflict. |
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| Silke Hansen discusses a situation in which language was a significant hindrance to the mediation process. |
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| Will Reed recounts a cultural misunderstanding that he had with a group of Native American leaders. |
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| Julian Klugman discusses some of the cultural factors in the L.A. riots, including one of the main reasons why Asian businesses were targeted. |
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| Class differences are more important than racial differences with respect to styles of mediation that work best, Wallace Warfield observes. |
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| Civil rights mediator Efrain Martinez explains how cultural misunderstandings between Vietnamese and local fisherman in Texas caused tensions and eventually a killing (though the killing isn't described here). |
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| Stephen Thom discusses the role his own ethnicity plays in dealing with people from different ethnic backgrounds. |
