Professor of Management and Human Resources at Ohio State University
Interviewed by Julian Portilla, 2003
This rough transcript provides a text alternative to audio. We apologize for occasional errors and unintelligible sections (which are marked with ???).
Understanding that some disputes are in fact zero-sum and have to be treated as zero-sum. That is, there are some conflicts that are not resolved. There are some conflicts where there is no win-win. There are some conflicts where both parties are going to lose, and it is just a question of who is going to lose worse. We don't have very many models or concept bases about how to deal with that.