Professor of Management and Human Resources at Ohio State University
Interviewed by Julian Portilla, 2003
This rough transcript provides a text alternative to audio. We apologize for occasional errors and unintelligible sections (which are marked with ???).
Once you define something, frames can be transformative. Once you change the definition of what it is we are doing, it begins to change the nature of the conversation as we have it. People have talked about mediation as being transformative. It may not solve the disagreement between the people, but it will fundamentally transform their relationship and their ability to problem-solve together in the future around this problem or similar problems. Those frames or those perspectives can therefore really be shifted over time.