Lessons Learned


Frank Dukes

Director, Institute for Environmental Negotiation, University of Virginia

Interviewed by Julian Portilla, 2003

This rough transcript provides a text alternative to audio. We apologize for occasional errors and unintelligible sections (which are marked with ???).

Don't assume I know. As a matter of fact, assume just the opposite because I don't really understand until I have really had a chance to talk with people. The presenting problem and issues that people talk about are rarely the ones that are most significant. Two lessons I have learned are: what looks like one set of issues will almost always end up being another set of issues and learning over and over again the value of preparation.