- Abraham Lincoln
These references supplement the Knowledge Base Essay, Win-Win / Win-Lose / Lose-Lose Situations.
Additional Explanations of the Underlying Concepts:
Online (Web) Sources
(?) Glaser, Tanya. "Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes--Summary." University of Colorado: Conflict Research Consortium, University of Colorado: Conflict Research Consortium, 1998.
Available at: Link
This page offers a summary of the book, Dealing with an Angry Public, by Lawrence Susskind and Patrick Field. Susskind and Field warn that an angry, suspicious public will undermine American competitiveness in the global marketplace, and will undermine confidence in basic social institutions. The authors develop a mutual-gains approach to dealing with the public, which views public relations as a kind of multiparty, multi-issue negotiation, and so follows the basic principles for effective negotiations.
Offline (Print) Sources
(?) Susskind, Lawrence and Patrick Field. Dealing With An Angry Public: The Mutual Gains Approach To Resolving Disputes. New York: Free Press, January 1, 1996.
This practical book by Lawrence Susskind and Patrick Field analyzes scores of both private and public-sector cases, as well as crisis scenarios such as the Alaskan oil spill, the silicone breast implant controversy, and nuclear plant malfunction at Three Mile Island. All of these cases affected large groups of people who were extremely upset with the problems. The authors show how to manage the anger of the public sector and overcome resistance to both public and private initiatives through a mutual gains (integrative) approach, involving face-to-face negotiation. Primary Link
(K) Burgess, Heidi and Guy M. Burgess. "Definition of Win-win, Win-lose, All-lose ." In Encyclopedia of Conflict Resolution. ABC-Clio, November 1997. Pages: 306-307.
This section of the Encyclopedia of Conflict Resolution offers a discussion of the distinctions between win-win, win-lose, and all lose scenarios.
(K) Fisher, Roger, William L. Ury and Bruce Patton. "Invent Options for Mutual Gain." In Getting to Yes: Negotiating Agreement Without Giving In, 2nd Edition . Boston: Houghton Mifflin Co., April 1992. Pages: 58-83.
One of the key principles of Getting to Yes is that parties work together to create settlement options that satisfy both parties -- to create win-win options. Chapter Four, "Invent Options for Mutual Gain," outlines how parties may go about developing win-win solutions to their dispute. Primary Link
Audiovisual Materials on this Topic:
Online (Web) Sources
(K) "Consensus Rule Processes." ,
Available at: http://www.colorado.edu/conflict/peace/treatment/consenpr.htm
This article discusses the pros and cons of the consensus rule process. It explains that by using this process all parties must come to a common agreement. Unless parties have irreconcilable differences the parties generally express greater satisfaction with the outcome, however this process usually takes longer than a simple majority rule vote.