Managing Interpersonal Trust and Distrust: Additional Resources

These references supplement the Knowledge Base Essay, Managing Interpersonal Trust and Distrust.

Additional Explanations of the Underlying Concepts:

Online (Web) Sources

Keyton, Joann and Faye Smith. A Comparative Empirical Analysis of Theoretical Formulations of Distrust. Social Science Electronic Publishing, Inc..
Available at: http://papers.ssrn.com/sol3/papers.cfm?abstract-id=399500  [Backup Link]
Abstract: Recently there has been a call for a better understanding of trust and distrust. This study examined the components of distrust. Content analysis was used to code the narratives of employees of a large paper-process organization. Separate content analyses examined two themes in the distrust literature: a) dimensions of distrust are opposite dimensions of trust, and b) distrust is a violation of trust.

Ruckelshaus, William D. "From Conflict to Collaboration: Restoring Trust in Government." , May 1, 1997
Available at: http://www.uwyo.edu/enr/ienr/DistinguishedSpeakers/WDRMay97.asp  [Backup Link]

This article discusses the notion of restoring faith and trust in the U.S. government. The author focuses on environmental protection and resource management as areas of central importance in this restoration process. The author is calling for drastic changes in the way that governments, businesses, public interest groups, individuals and even universities conduct themselves, namely the use of collaborative decision-making processes that encourage and incorporate public participation.

Tomlinson, Edward C. and Roy J. Lewicki. The Effects of Reputation and Post Violation Communication on Trust and Distrust. Social Science Electronic Publishing, Inc.
Available at: http://papers.ssrn.com/sol3/papers.cfm?abstract-id=400941  [Backup Link]
"This paper proposes a laboratory experiment that will lend empirical support to recent theoretical advances regarding the simultaneous occurrence of trust and distrust in relationships. We highlight the role of reputations before a transactional relationship begins, as well as the impact of apologies in rebuilding trust and reducing distrust following a trust violation." -Article Abstract

Offline (Print) Sources

"Not So Different After All: A Cross-Discipline View of Trust." Academy of Management Review 23, January 1, 1998.
This article explores the topic of trust in organizations, and is an excellent review of the research on trust in a variety of fields.

Worchel, S. "Trust and Distrust." In Psychology of Intergroup Relations. Edited by Worchel, S. and W. G. Austin, eds. Chicago: Nelson-Hall Publishers, 1986.
This chapter reviews research on trust and distrust, and the conditions leading to each. In part, it gives more detailed treatment of tit-for-tat (or conditional benevolence) as a strategic response to manage distrust.

Lewicki, Roy J. and Carolyn Wiethoff. "Trust, Trust Development and Trust Repair." In The Handbook of Conflict Resolution: Theory and Practice. Edited by Deutsch, Morton and Peter T. Coleman, eds. San Francisco: Jossey-Bass Publishers, 2000.
This chapter integrates prior theoretical work on trust development with the multidimensional view of trust, which posits that trust and distrust can coexist within relationships. A series of implications for relationship management are discussed.

Return to Top

Teaching Materials on this Topic:

Offline (Print) Sources

DeFuria, Guy. Interpersonal Trust Surveys. San Francisco, CA: Jossey-Bass, January 1, 1997.
"Interpersonal Trust is crucial to achieving high performance within any organization. This complete training program is packed with the information and tools necessary to get your organization running effectively and efficiently."

Return to Top