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Send to friendEmpathic Listening: Additional Resources
These references supplement the Knowledge Base Essay, Empathic Listening.
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Additional Explanations of the Underlying Concepts: Online (Web) Sources Active Listening. Available at: http://www.colorado.edu/conflict/peace/treatment/activel.htm [Backup Link] Active listening is designed to overcome poor listening practices by requiring parties to listen to and then restate their opponent's statements, emphasizing the feelings expressed as well as the substance. The purpose is to confirm that the listener accurately understands the message sent and acknowledges that message, although the listener is not required to agree. Conflict Research Consortium Staff. Communication Improvement. Available at: http://www.colorado.edu/conflict/peace/treatment/commimp.htm [Backup Link] This page briefly discusses the impacts of misunderstanding in social conflicts and goes on to make suggestions about how to improve communication between parties. Dialogic Listening. Available at: http://www.colorado.edu/conflict/peace/treatment/dialist.htm [Backup Link] Dialogic listening is similar to active listening, although it emphasizes conversation as a shared activity and stresses an open-ended, playful attitude toward the conversation. In addition, the parties focus on what is happening between them (rather than each party focusing on what is going on within the mind of the other), and it focuses on the present more than on the past or the future. Gallozi, Chuck. Misunderstanding. Available at: http://www.personal-development.com/chuck/misunderstanding.htm [Backup Link] This article discusses misunderstanding, how it arises, and what people can do to eliminate it. Specifically, the author promotes empathic listening as the way toward ending misunderstanding. Practicing Listening Skills. Available at: http://www1.va.gov/adr/page.cfm?pg=44 [Backup Link] A one-page list of tips on how to be a better a listener. Offline (Print) Sources Salem, Richard. "Community Dispute Resolution Through Outside Intervention." Peace & Change 8:2/3, January 1, 1982. This essay describes how third parties, through the use of empathetic listening, can help resolve or transform community conflicts. Thomas, Milt and John Stewart. "Dialogic Listening: Sculpting Mutual Meanings ." In Bridges Not Walls. Edited by Stewart, John, ed. New York: McGraw-hill, 1995. The authors define and identify three problems with active or empathic listening. They go on to contrast dialogic listening to active or empathic listening and uncover four distinctive characteristics of dialogic listening. Primary Link Steil, Lyman K. Effective Listening: Key to Your Success. Addison Wesley Publishing Company, December 1982. Madelyn, Burley-Allen. Listening: The Forgotten Skill: A Self-Teaching Guide, 2nd Edition. John Wiley & Sons, February 1995. This guide details the key points of effective listening, and explains how one can not only acquire, but also productively use this skill to enhance your business and personal life. Gordon, Thomas. Parent Effectiveness Training: The Proven Program for Raising Responsible Children . New York: Three Rivers Press, October 2000. "P.E.T., or Parent Effectiveness Training, began almost forty years ago as the first national parent-training program to teach parents how to communicate more effectively with kids and offer step-by-step advice to resolving family conflicts so everybody wins. This beloved classic is the most studied, highly praised, and proven parenting program in the world -- and it will work for you. Now revised for the first time since its initial publication, this groundbreaking guide will show you: How to avoid being a permissive parent; How to listen so kids will talk to you and talk so kids will listen to you; How to teach your children to "own" their problems and to solve them; How to use the "No-Lose" method to resolve conflicts." -Amazon.com Burch, Noel and Thomas Gordon. Teacher Effectiveness Training: The Program Proven to Help Teachers Bring Out the Best in Students. Three Rivers Press, August 26, 2003. T.E.T. (Teacher Effectivness Training) can mean the difference between an unproductive, disruptive classroom and a cooperative, productive environment in which students flourish and teachers feel rewarded. You will learn: What to do when students give you problems; How to talk so that students will listen; How to resolve conflicts so no one loses and no one gets hurt; How to best help students when they?re having a problem; How to set classroom rules so that far less enforcement is necessary; How to increase teaching and learning time. (Amazon) Primary Link [Backup Link] Maggiolo, Walter. Techniques of Mediation. New York: Oceana Publications, December 1985. This work spells out four essential ingredients a mediator needs to bring to the labor negotiation table: know the problem; let the parties know you understand the issues and their concerns; caste doubt on the soundness of each parties position; and suggest alternatives that each side can live with. It also highlights the importance of not just listening to each, but listening with understanding. Examples Illustrating this Topic: Online (Web) Sources Monroe, Cynthia, Gene Knudsen Hoffman and Leah Green. "Compassionate Listening: An Exploratory Sourcebook about Conflict Transformation." , August 2001 Available at: http://www.newconversations.net/compassion/complisten.pdf [Backup Link] This piece covers Gene Knudsen Hoffman's reconciliation process Compassionate Listening. Descriptions of projects in Israel/Palestine and Alaska are described, and lesson plans for training in compassionate listening are included, on topics such as forgiveness, hatred and denial. Also available on website as several, smaller HTML files. Teaching Materials on this Topic: Online (Web) Sources International Listening Association (ILA). Available at: http://www.listen.org/ [Backup Link] The International Listening Association promotes the study, development, and teaching of listening and the practice of effective listening skills and techniques. Their "resources" page lists several listening exercises. Offline (Print) Sources Gordon, Thomas. Leader Effectiveness Training (L.E.T.): The Proven People Skills for Today's Leaders Tomorrow. Perigee, October 9, 2001. "L.E.T. has changed countless corporations and private businesses-including many Fortune 500 companies-with its down-to-earth communication and conflict resolution skills. Now, this indispensable source has been newly revised with updated research and timely case studies." -Amazon.com |
