CRInfo Core Knowledge Overviews
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The following core knowledge overviews (from BI's predecessor, the CRInfo (Conflict Resolution Information Source Project) were designed to provide brief introductions to key topics and concepts related to conflict. For more in-depth study, please see the much larger library of comprehensive essays available through the Beyond Intractability project.
- Active Listening
- Alternative Dispute Resolution (ADR)
- Anger Management
- Apology and Forgiveness
- Arbitration
- Arbitrator Certification, Credentialing, and Rosters
- BATNA
- Caucuses
- Citizen Diplomacy
- Civil Litigation
- Collaborative Problem Solving and Consensus Building
- Commercial Conflict
- Communication Skills
- Community Dispute Resolution (CDR)
- Conflict Assessment
- Consumer Advocacy
- Consumer Conflicts
- Culture and Conflict
- De-Escalation
- Disabilities Mediation
- Dispute Resolution Ethics
- Dispute Systems Design
- Distributive Bargaining
- Divorce and Custody
- Employment Conflict
- Empowerment
- Environmental Policy Dispute
- Escalation
- Face
- Facilitation
- Family Conflict
- Framing / Reframing
- Ground Rules
- How to Find a Mediator
- How to Find an Arbitrator
- Identity (Inter-Group) Conflicts
- I-Messages and You-Messages
- Integrative Bargaining
- Intermediary Roles: Ombudsing
- International Conflict
- Interpersonal Conflict and Violence Prevention
- Labor-Management Conflict
- Landlord-Tenant Disputes
- Mediation
- Mediator Certification, Rosters
- Negotiation
- Nonviolence
- Nonviolent Sanctions and Incentives
- Option Identification and Evaluation
- Peacebuilding
- Peacekeeping
- Peacemaking
- Policy Dialogue
- Power
- Private Judging
- Public Participation
- Reconciliation
- Restorative Justice
- School-based Mediation
- Standards of Practice
- When to Arbitrate
- When to Litigate
- When to Mediate
- Which Dispute Resolution Process is Best?
- Workplace Conflict
