<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="6.x">Drupal-Biblio</source-app><ref-type>13</ref-type><contributors></contributors><titles><title><style face="normal" font="default" size="100%">Victoria: Office of the Ombudsman</style></title></titles><keywords><keyword><style  face="normal" font="default" size="100%">!I-Archive-CRInfo</style></keyword><keyword><style  face="normal" font="default" size="100%">!I-CRInfo-Orgs</style></keyword></keywords><urls><web-urls><url><style face="normal" font="default" size="100%">http://www.ombudsman.vic.gov.au/</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">The principal function of the Victorian Ombudsman is to investigate complaints concerning administrative actions taken by any government department, public statutory body or by officers or employees of any municipality to which the Ombudsman Act 1973 applies.</style></abstract><notes><style face="normal" font="default" size="100%">Organizational Conflict, Alternative Dispute Resolution, Other Third-Party Process, Ombudsman, Disputants, Government Officials, Government Agency non-court, Australia or New Zealand or Oceania, ombudsman, referral, Victoria</style></notes><custom2><style face="normal" font="default" size="100%">22nd Floor, 459 Collins Street</style></custom2><custom3><style face="normal" font="default" size="100%">Melbourne, Victoria</style></custom3><custom4><style face="normal" font="default" size="100%">3000</style></custom4><custom5><style face="normal" font="default" size="100%">Australia</style></custom5></record></records></xml>