<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="6.x">Drupal-Biblio</source-app><ref-type>13</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Hicks, Tim</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">When and Why to Use an External Mediator</style></title><secondary-title><style face="normal" font="default" size="100%">mediate.com</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">!I-Archive-CRInfo</style></keyword></keywords><urls><web-urls><url><style face="normal" font="default" size="100%">http://www.mediate.com/articles/hicksT7.cfm</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">This article discusses the fact that many corporations have begun to train internal mediators and points out problems with this approach to workplace conflict resolution. Hicks then advocates the idea of maintaining access to an external mediator as well for certain types of workplace conflicts.</style></abstract><notes><style face="normal" font="default" size="100%">Business or Commercial, Workplace, ADR Usage, General Audiences, Alternative Dispute Resolution, Mediation, Education or Training, Other Approaches to Conflict, Business people, Managers or Supervisors, Articles, Commercial for profit business, Publisher, corporations</style></notes></record></records></xml>