Constructive Conflict Guide > Specialized Massively Parallel Roles / Tasks > Conflict Actors > De-escalators______________________
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BI Article
Paul Monteiro, Former Director of the Community Relations Service, Talking About How CRS Works its Magic
A few of the many important and interesting things Community Relations Service Paul Monteiro shared about the way CRS operates, what makes it successful, and most importantly, how it needs help from locals.
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Mediation, Conciliation, and Related Processes
Mediation (sometimes called "conciliation") is a conflict resolution process in which a third party assists the disputants to communicate better, analyze their conflicts and their options and to develop a mutually satisfactory solution.
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Mediators
Mediators help negotiators work through disputes that they cannot solve on their own. They help the parties convene and facilitate meetings, communicate effectively, earn trust, work through emotional issues, identify mutually beneficial possibilities, conclude agreements, and then implement those agreements.
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National Association for Community Mediation
A member organization, and a hub for advancing the work of community mediators, aggregating their wisdom and amplifying their voice.
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Mediators Beyond Borders International
MBBI builds local skills for peace and promotes mediation worldwide, emphasizing inclusivity cultural competency, and trauma healing.
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Community Relations Service
CRS served as "America's Peacemaker" for communities facing conflict based on actual or perceived race, color, national origin, gender, gender identity, sexual orientation, religion, or disability. While they were disbanded by Trump in 2025, a great deal of information about their work can be found here.
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Keystone Policy Center
Keystone Policy Center inspires leaders to rise above entrenched positions to reach common higher ground, aided by expert process design and facilitation.