Nancy Ferrell explains why it is so important that each side sees the legitimacy, at least, of the others' interests.
Nancy Ferrell explains how you need to overtly change erroneous perceptions and work hard to figure out what those perceptions are.
In a case of Iranian students being harrassed and attacked by white students in Oklahoma, the Iranian students did not understand the role of the local police and the laws that limited their involvement, says Nancy Ferrell.
Civil rights mediator Efrain Martinez explains how cultural misunderstandings between Vietnamese and local fisherman in Texas caused tensions and eventually a killing (though the killing isn't described here).
Efrain Martinez explains how the mediation process itself can create trust where none existed before.
Nancy Ferrell discusses her techniques for dealing with very emotionally-charged mediation situations.