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Limiting Escalation / De-escalation |
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 | William Ury explains how Nelson Mandela was a consummate third sider. |
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| William Ury tells how he managed to build trust with the leaders in Venezuela and through shuttle diplomacy and focusing on their interests got them working together to prevent violence. |
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| William Ury described how, with help from key outside people, all levels of society have become engaged in the effort to prevent massive violence in Venezuela. |
 | Stephen Thom discusses a case in which he guided a school principal through a student empowerment process over the phone. |
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| Former Community Relations Service Mediator Nancy Ferrell describes how she dealt with potentially violent situations. |
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| Mediator Richard Salem describes how he de-escalated a potentially violent confrontation at the Wounded Knee take-over. |
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| Mediator Julian Klugman describes how he handles violent or potentially violent situations. |
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| Former Community Relations Service Mediator Edward Howden describes how he got control of a very uncontrolled mediation process. |
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| Former Community Relations Service Mediator Manuel Salinas describes how he used caucuses to de-fuse a situation. |
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| Mediator Ozell Sutton uses humor to de-escalate a situation, though resolution remained elusive. |
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| Community Relations Service Mediator Ozell Sutton describes the difference between "street mediation" and "table mediation" and how he got and kept people involved in each in a very hostile employment dispute. |
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| Community Relations Service Mediator Stephen Thom describes how works with the parties to help them communicate their concerns effectively. |
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| Former Community Relations Service Mediator Wallace Warfield discusses how he balances his mediation activities with justice concerns. |
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| Former Community Relations Service Mediator Edward Howden describes how mediators sometimes need to be assertive to hold the process together. |
