Beyond Intractability: A Free Knowledge Base on More Constructive Approaches to Destructive Conflict

Trust
	Bob Ensley describes why meeting people in person is best when doing conflict assessments.
	Nancy Ferrell discusses the importance of trust in mediation.
	Civil rights mediator Silke Hansen describes how she builds trust with minority groups even though she is white.
	Silke Hansen explains how you can sometimes be effective, even when the parties do not trust you initially.
	Silke Hansen speaks about building trust between parties.
	Silke Hansen explains that as trust is built between parties, their language and demands become more civil and flexible.
	Civil rights mediator Efrain Martinez talks about building, losing, and mediating with and without trust.
	Efrain Martinez explains how the mediation process itself can create trust where none existed before.
	Former CRS mediator Werner Petterson describes how meditors can earn the trust of their clients.
	Nancy Ferrell explains that some situations call for "technical assistance," while at other times, "table mediation" is necessary. The existing level of communication is one determining factor.
	Bob Hughes talks about a situation where he became a community organizer.
	Will Reed explains how establishing communication is key to forming relationships that will allow parties to solve problems over the long term.
	Mediator Silke Hansen describes how she gained the parties' trust by serving as a one-person rumor control team.
	Community Relations Service Mediator Silke Hansen describes how she gets parties to sit down together before potentially violent demonstrations to work out the "rules of engagement." That usually prevents trouble before it starts.

This rough transcript provides a text alternative to audio. We apologize for occasional errors and unintelligible sections (which are marked with ???).

God grant me the courage to change the things I can, the patience to accept the things I can't, and the wisdom to know the difference. -- The Serenity Prayer

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Conflict Management and Negotiation Program

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Beyond Intractability Version IV
Copyright © 2003-2007 The Beyond Intractability Project
Beyond Intractability is a Registered Trademark of the University of Colorado
Project Acknowledgements

The Beyond Intractability Knowledge Base Project
Guy Burgess and Heidi Burgess, Co-Directors and Editors
c/o Conflict Information Consortium (Formerly Conflict Research Consortium), University of Colorado
Campus Box 580, Boulder, CO 80309
Phone: (303) 492-1635; Fax: (303) 492-2154; Contact