Beyond Intractability: A Free Knowledge Base on More Constructive Approaches to Destructive Conflict

Intervention Process
	Nancy Ferrell says one job of a facilitator is to model good process so the clients eventually can handle things themselves.
	Bob Ensley says that getting disputing parties to talk to one another is a crucial step toward managing racism and other overarching issues.
	Former Community Relations Service Mediator Nancy Ferrell describes how she dealt with potentially violent situations.
	Community Relations Service Mediator Silke Hansen describes how it helps to level the playing field by helping community groups prepare for mediation.
	Community Relations Service Mediator Ozell Sutton describes the difference between "street mediation" and "table mediation" and how he got--and kept people involved in each in a very hostile employment dispute.
	Community Relations Service Mediator Stephen Thom describes how works with the parties to help them communicate their concerns effectively.
	Former Community Relations Service Mediator Wallace Warfield discusses how he balances his mediation activities with justice concerns.

This rough transcript provides a text alternative to audio. We apologize for occasional errors and unintelligible sections (which are marked with ???).

Nonviolence is not a garment to be put on and off at will. Its seat is in the heart, and it must be an inseparable part of our being. -- Mahatma Gandhi

Featured Links
Organizations Making Noteworthy Contributions to Efforts to Promote More Constructive Conflict

Conflict Management and Negotiation Program

Other Resources from
Beyond Intractability

Interview With Mari Fitzduff
A leading peacebuilder from Northern Ireland, Mari talks about her work around the world transforming religious and ethnic conflicts.

Nobel Peace Prize Winners

Dag Hammarskjold
Former Secretary General of the United Nations, and 1961 Nobel Peace Laureate

Beyond Intractability Version IV
Copyright © 2003-2007 The Beyond Intractability Project
Beyond Intractability is a Registered Trademark of the University of Colorado
Project Acknowledgements

The Beyond Intractability Knowledge Base Project
Guy Burgess and Heidi Burgess, Co-Directors and Editors
c/o Conflict Information Consortium (Formerly Conflict Research Consortium), University of Colorado
Campus Box 580, Boulder, CO 80309
Phone: (303) 492-1635; Fax: (303) 492-2154; Contact