Beyond Intractability: A Free Knowledge Base on More Constructive Approaches to Destructive Conflict

Facts
	Mediator Bob Ensley noted that some people twist facts to their benefit for the press, which, if it publishes them, victimizes the other side.
	Nancy Ferrell describes CRS rumor control teams.
	ICRS Mediator Stephen Thom describes how some parties can help the mediator more than others.
	Mediator Robert Hughes said that people frequently disputed the other side's "facts," but he explained that it was important that each side understand the other side's "perceptions."
	ICRS Mediator Stephen Thom describes collecting information about a conflict by becoming a "sponge."
	Nancy Ferrell discusses her techniques for dealing with very emotionally-charged mediation situations.
	Mediator Silke Hansen describes how she gained the parties' trust by serving as a one-person rumor control team.
	Mediator Edward Howden brought in outside experts to help resolve factual disagreements in a water dispute.
	Mediator Robert Hughes reports that one aspect of an agreement after a police shooting incident was the formation of a fact-finding team.
	Sometimes people remember facts differently, or don't remember facts at all, CRS Mediator Ernest Jones observed.
	Mediator Manuel Salinas describes CRS rumor control teams.

This rough transcript provides a text alternative to audio. We apologize for occasional errors and unintelligible sections (which are marked with ???).

Gandhi once declared that it was his wife who unwittingly taught him the effectiveness of nonviolence. Who better than women should know that battles can be won without resort to physical strength? -- Barbara Deming

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Former Chairman of the International Missionary Council, and 1946 Nobel Peace Laureate

Beyond Intractability Version IV
Copyright © 2003-2007 The Beyond Intractability Project
Beyond Intractability is a Registered Trademark of the University of Colorado
Project Acknowledgements

The Beyond Intractability Knowledge Base Project
Guy Burgess and Heidi Burgess, Co-Directors and Editors
c/o Conflict Information Consortium (Formerly Conflict Research Consortium), University of Colorado
Campus Box 580, Boulder, CO 80309
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