Beyond Intractability: A Free Knowledge Base on More Constructive Approaches to Destructive Conflict

Clarify Goals
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	Civil rights mediator Nancy Ferrell always aims to make systemic changes.
	CRS mediator Silke Hansen describes how she helps parties reframe their demands to ones that are not only attainable, but also will likely yield better outcomes for them over the long term.
	Stephen Thom describes how he persuades the parties to mediate as he does his situation assessment.
	Civil rights mediator Ozell Sutton always tried to help the parties learn how to deal with their future problems themselves.
	Civil rights mediator Dick Salem explains how you help disputants devise an acheivable agenda.
	Former civil rights mediator Wallace Warfield explains how he works with the parties to help them clarify their issues.
	Former Community Relations Service Mediator Wallace Warfield discusses how he balances his mediation activities with justice concerns.

This rough transcript provides a text alternative to audio. We apologize for occasional errors and unintelligible sections (which are marked with ???).

Pick battles big enough to matter, small enough to win. -- Jonathan Kozol

Featured Links
Organizations Making Noteworthy Contributions to Efforts to Promote More Constructive Conflict

Concordis International (CI)

Other Resources from
Beyond Intractability

Reconcilliation in Bosnia
How was peace acheived in Bosnia? Is the settlement working? Has reconciliation really been achieved?

Nobel Peace Prize Winners

Elie Wiesel
Former Chairman of the President's Commission on the Holocaust, and 1986 Nobel Peace Laureate

Beyond Intractability Version IV
Copyright © 2003-2007 The Beyond Intractability Project
Beyond Intractability is a Registered Trademark of the University of Colorado
Project Acknowledgements

The Beyond Intractability Knowledge Base Project
Guy Burgess and Heidi Burgess, Co-Directors and Editors
c/o Conflict Information Consortium (Formerly Conflict Research Consortium), University of Colorado
Campus Box 580, Boulder, CO 80309
Phone: (303) 492-1635; Fax: (303) 492-2154; Contact