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Introduction:
One job of a facilitator is to model good process so the clients eventually can handle things themselves, says mediator Nancy Ferrell.
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This rough transcript provides a text alternative to audio. We apologize for occasional errors and unintelligible sections (which are marked with ???).
Coaching and Modelling
Nancy Ferrell
Former CRS Mediator, Dallas Office
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[Full Interview]
Question:
Well, once again going back to the University, tell me about the dynamics at the table?
Answer:
I was the facilitator. They each had an opportunity to express their opinions about what we needed to be dealing with, as far as bringing the issues out to the table, and then validating that with everybody, because we couldn't deal with everything. Prioritizing those issues and building a consensus around the table about what issues we were going to deal with, so from the very beginning I was teaching them what I do. The next time an issue came up, they had been through the process and I had basically facilitated, but coached and modeled that behavior as we went along. The main thing is keeping the environment safe for everybody, so that nobody was diminished and that was always one of my ground rules. They were obviously able to create other ground rules that they felt like were important once we validated the issues and began hammering out responses to it.
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