Escalation
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CRS mediator Silke Hansen explains the "two taproot" or "two fuse" theory of conflict escalation.
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Former Community Relations Service Mediator Nancy Ferrell describes how she dealt with potentially violent situations.
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Mediator Julian Klugman describes how he handles violent or potentially violent situations.
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Community Relations Service Mediator Silke Hansen describes how it helps to level the playing field by helping community groups prepare for mediation.
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Community Relations Service Mediator Silke Hansen describes how she gets parties to sit down together before potentially violent demonstrations to work out the "rules of engagement." That usually prevents trouble before it starts.
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Former Community Relations Service Mediator Will Reed describes how he greatly reduced tensions by getting the guns off the table.
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Mediator Richard Salem describes how he de-escalated a potentially violent confrontation at the Wounded Knee take-over.
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Former Community Relations Service Mediator Manuel Salinas described how he used caucuses to de-fuse a situation.
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Community Relations Service Mediator Ozell Sutton describes the difference between "street mediation" and "table mediation" and how he got--and kept people involved in each in a very hostile employment dispute.
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Mediator Ozell Sutton uses humor to de-escalate a situation, though resolution remained elusive.
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Mediator Ozell Sutton describes a terrifying incident from the early civil rights era.
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Community Relations Service Mediator Stephen Thom describes how works with the parties to help them communicate their concerns effectively.
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Former Community Relations Service Mediator Wallace Warfield discusses how he balances his mediation activities with justice concerns.
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Former Community Relations Service Mediator Edward Howden describes how mediators sometimes need to be assertive to hold the process together.
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