Beyond Intractability: A Free Knowledge Base on More Constructive Approaches to Destructive Conflict

Emotional and Psychological Dimensions
	Nancy Ferrell discusses her techniques for dealing with very emotionally-charged mediation situations.
	Dick Salem talks about the importance of empathic listening in dealing with the emotional aspects of mediation.
	Julian Klugman talks about different ways of defusing anger and hostility.
	Silke Hansen discusses the anger that is often expressed by parties who feel disempowered, and how that anger can influence mediation.
	Ozell Sutton recounts a situation in which he feared for his life, but still managed to think rationally about how he could obtain help.
	Former Community Relations Service Mediator Manuel Salinas described how he used caucuses to de-fuse a situation.

This rough transcript provides a text alternative to audio. We apologize for occasional errors and unintelligible sections (which are marked with ???).

The finger pulls the trigger, but the trigger may also be pulling the finger. -- Dr. Leonard Berkowitz

Featured Links
Organizations Making Noteworthy Contributions to Efforts to Promote More Constructive Conflict

Harvard Law School Program on Negotiation
"An inter-university consortium committed to improving the theory and practice of negotiation and dispute resolution." (Quote from Website)

Other Resources from
Beyond Intractability

Stable Peace
Kenneth Boulding's classic vision of what stable peace might look like.

Nobel Peace Prize Winners

UN High Commissioner for Refugees (UNHCR)
International relief organization, and 1981 Nobel Peace Laureate

Beyond Intractability Version IV
Copyright © 2003-2010 The Beyond Intractability Project
Beyond Intractability is a Registered Trademark of the University of Colorado
Project Acknowledgements

The Beyond Intractability Knowledge Base Project
Guy Burgess and Heidi Burgess, Co-Directors and Editors
c/o Conflict Information Consortium (Formerly Conflict Research Consortium), University of Colorado
Campus Box 580, Boulder, CO 80309
Phone: (303) 492-1635; Fax: (303) 492-2154; Contact