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Introduction:
Morton Deutsch explains how listening to the other can actually allow people to see that "non-negotiable" differences can actually be resolved in a mutually satisfactory way.
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This rough transcript provides a text alternative to audio. We apologize for occasional errors and unintelligible sections (which are marked with ???).
Listening
Morton Deutsch
E.L. Thorndike Professor and Director Emeritus of the International Center for Cooperation and Conflict Resolution at Teachers College, Columbia University
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Q: So once you achieve that self-awareness of your own impact on the
relationship and there is that recognition that maybe the other person is
hurting as well, is that when you can start to make some progress on the non-
negotiable? Or how do you deal with those?
A: With the couple, I had to teach them how to listen to one another's story.
How did they come to their respective view points? Their sort of life stories
that allowed the man to have his life view points of what it meant to be an
adult male, and the female, the woman's point of view, what it meant to be
treated as an equal. For them to understand where they were coming from, then
they could understand that the other wasn't trying to humiliate them, or hurt
them. They could then start thinking was about, how can I preserve the dignity
and well-being of the other as well as my own dignity and well-being? And they
can work out what potential solutions there might be. With this particular
couple, they both were employed, they weren't poor, so a lot of the income, what the man considered
unpleasant chores, and what the woman considered unnecessary burdens, could be
done by hired help.
It was not necessarily the best outcome, but it was an outcome that
both could live with, even though it may have given them less income for other
purposes. It then enormously dropped the acrimony and enabled them to live
together even though there were some basic differences. Here's where being a
psychoanalyst and understanding the inner psychic processes that are involved is
important, why people make that kind of choice. I mean, the woman had some
investment in feeling like a victim because she was not confident whether she
would be successful in her career. So if she had a husband who created a lot of
obstacles that, in a sense, gave her an excuse against the possibility of
failure. A man, who had troubles in intimate relations, having a wife who was
somewhat bitter towards him, enabled him to keep his distance, and to feel not like
he really had to open himself up, which would have been very difficult for him
personally. You had to work with those elements
individually so that those would not hinder, even though they were not
completely limited.
I think in the real world, there are conflicts that are
based on either different values, which are ultimately difficult to reconcile.
The conflicts between pro-choice and so called pro-life, may be ultimately difficult to
resolve if you try to resolve it at the deepest level, but there are a lot of
things that can be resolved. Like the idea of encouraging situations where it's
not necessary to have abortion. I mean creating conditions where that is an
unlikely outcome. That could be a joint process.
Q: So avoiding the circumstances that would bring to light the conflict of
values?
A: In some cases that's important to do. Its not always possible, but some
times it might be that there are conflicts and values that have to lead to
separation. Maybe this couple, these two people shouldn't be married to one
another. If they
can't, if there differences are too deep and too embedded, then they can't really
ultimately be happy within themselves. Or, at the national or international
level you can imagine those kinds of conflicts. I don't know.
I would like to
have a dialogue with bin Laden and see. I don't know if it would be possible,
but when somebody has an attitude that requires your destruction for their
happiness or survival, you are in a zero-sum conflict.
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