Channels of Communication
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Nancy Ferrell talks about re-establishing channels of communication during family mediation.
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Carolyn Stephenson talks about ways to communicate with the other side when the authorities try to prevent such communication.
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Ray Shonholtz talks about the San Francisco Community Mediation Boards.
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Chester Crocker describes the importance of having communication channels to real decision makers. He also describes and interesting model for peace agreement implementation and monitoring.
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Civil rights mediator Efrain Martinez explains how cultural misunderstandings between Vietnamese and local fisherman in Texas caused tensions and eventually a killing (though the killing isn't described here).
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Leo Cardenas describes how he took on some tasks that should have been done by the parties themselves, but they were not in a position to do so. By so doing, however, he helped give community groups a voice that they never had had before.
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Nancy Ferrell explains that some situations call for "technical assistance," while at other times, "table mediation" is necessary. The existing level of communication is one determining factor.
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Nancy Ferrell discusses how rumors can be controlled by opening lines of credible communication.
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Nancy Ferrell describes CRS rumor control teams.
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Mediator Robert Hughes said that people frequently disputed the other side's "facts," but he explained that it was important that each side understand the other side's "perceptions."
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Mediator Robert Hughes reports that one aspect of an agreement after a police shooting incident was the formation of a fact-finding team.
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Will Reed explains how establishing communication is key to forming relationships that will allow parties to solve problems over the long term.
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Mediator Richard Salem usually tried to get people together to talk, but they sometimes were not ready to do so.
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