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Introduction:
According to Frank Blechman, lowering people's
expectations of the intervenor empowers people to take ownership over a given
process and may also help to put people at ease.
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This rough transcript provides a text alternative to audio. We apologize for occasional errors and unintelligible sections (which are marked with ???).
Lowering Expectations
Frank Blechman
Private Consultant. Formerly at the Institute of Conflict Analysis and Resolution, George Mason University
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The thing that makes me most successful as an intervener is lowering
expectations. If people think I am a miracle worker then I can rarely live up to
their expectations. If they think I am somebody who is no threat to them and who
therefore has some license to ask a lot of dumb questions and if I acknowledge
their belief about how messed up the situation is, and how difficult it is and
how unlikely anything positive can possibly happen, then when something positive
does happen it clearly wasn't my work because I am a dumb jerk. It's their work.
They feel good about it. They take credit for it, they actually have some
ownership of the end product, and they want to see it go forward and succeed.
The combination of lowered expectations and dumb questions would seem to be my
particular approach. Now other people might use expertise, but I rarely do.
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| Non-cooperation is a measure of discipline and sacrifice, and it demands respect for the opposite views. -- Mohandas K. Gandhi |
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Featured Links Organizations Making Noteworthy Contributions to Efforts to Promote More Constructive Conflict
 Citizen Peacebuilding Program
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Other Resources from Beyond Intractability
 Interview With Mari Fitzduff A leading peacebuilder from Northern Ireland, Mari talks about her work around the world transforming religious and ethnic conflicts. |
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Nobel Peace Prize Winners
 United Nations Peacekeeping Forces 1988 Nobel Peace Laureate |
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