 | Fact-Finding If conflict is fuelled by suspicion, assumptions and misunderstandings, then one of the simplest ways to defuse it is to find out the facts of the situation. Every conflict resolution process needs a solid base of facts to stand on, however it is often difficult to obtain accurate facts. |
 | Distinguishing Facts from Values Facts and values are fundamentally different, but often confused. This essay examines the confusion clarify the two terms. |
 | Uncertainty When a conflict involves complex elements and unknowns, it is often a significant reason why the conflict becomes intractable in the first place. This essay offers suggestions for dealing with diversity. |
 | Obtaining Trustworthy Information When emotions are running high and everyone has an agenda, it can be very difficult to obtain credible information. This essay discusses the problem and how it can be addressed. |
 | Neutral Fact-Finding Factual disputes are often a key component of larger conflicts. One way to deal with them is to get a neutral party to assess the opposing factual assertions for accuracy. |
 | Joint Fact-Finding One way to resolve factual disagreements is joint fact-finding, which asks contending parties to work together to research the cause of their conflict. |
 | Oversight / Review Committee One method for determining the trustworthiness of particular fact-finding efforts is an outside review. Here, an outside panel of experts checks a study for thoroughness, completeness, and objectivity. |
 | Truth Commissions Truths commissions are official groups endowed with the authority to extensively investigate the human rights abuses and war crimes committed in a specific country or region during a specified time period. |
 | Amnesty Many argue that amnesty can allow societies to wipe the slate clean after war crimes or other human rights abuses, to put the past behind them in favor of the future. Others argue, that this condones the perpetrators' actions and encourages such behavior. |
 | International War Crimes Tribunals These are tribunals designed to prosecute war crimes such as genocide, torture, and rape. Such tribunals are becoming increasingly common and are used instead of or in conjunction with truth commissions to try to move beyond the violence of many ethnic conflicts and allow the society to build peace. |
 | Communicating Facts Simply having access to trustworthy, credible information is not enough. It is also necessary to present the information in a way that decision makers and the general public can understand. This essay illustrates how to do that. |