Arbitration Arbitration is a method of resolving a dispute in which the disputants present their case to an impartial third party, who then makes a decision for them which resolves the conflict. This decision is usually binding. Arbitration differs from mediation, in which a third party simply helps the disputants develop a solution on their own.
Adjudication Adjudication is a judicial procedure for resolving a dispute. In the context of ADR, it usually means the traditional court-based litigation process.
Hybrid Processes A hybrid dispute resolution process combines elements of two or more traditionally separate processes into one. Hybrid processes are generally used when parties believe a dispute requires elements of multiple processes and a practitioner is skillful enough to fill two roles.
Grievance Procedures Grievance procedures are a standardized set of procedures to follow when someone has a complaint or a problem. These are frequently used in workplace conflicts. When used effectively, they can significantly reduce the outbreak of intractable conflict.
War is, at first, the hope that one will be better off; next, the expectation that the other fellow will be worse off; then, the satisfaction that he isn't any better off; and, finally, the surprise at everyone's being worse off. -- Karl Kraus
The Beyond Intractability Knowledge Base Project Guy Burgess and Heidi Burgess, Co-Directors and Editors c/o Conflict Information Consortium(Formerly Conflict Research Consortium), University of Colorado Campus Box 580, Boulder, CO 80309 Phone: (303) 492-1635; Fax: (303) 492-2154; Contact